Effective date: July 6, 2019
Last updated: July 6, 2019
Part 01. Date of Effectiveness
Effective July 6, 2019, this policy is between you and Plantmatch, LLC. If you have any questions, please contact us by e-mail at contactus@Plantmatch.co. Please read these terms of privacy carefully before using the mobile application offered by Adopt-a-Pot, LLC, doing business as Plantmatch, LLC (collectively referred to as “Plantmatch”). This agreement sets forth the legally binding terms and conditions for your use of the Plantmatch mobile application and any service provided by Plantmatch, LLC.
Part 02. About Us
Part 03. Privacy Matters to Us
Part 05. Information We Collect from You
In the course of your use of the services, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.
5A: Signing Up for Services; User Information
Information you provide prior to any registration process, such as your e-mail when you provide it to us;
Information that you provide during any registration process, including in connection with a co-branded offer (such as your name, company name, e-mail address, phone number, billing address or credit card information, geographic location), when you call or e-mail us (for support or otherwise) or when you use our products or services; and
Payment information that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services, including credit card data.
5B: Use of Services, Mobile Application and Support
Data relating to your online activity on our websites with respect to our Services, including the following:
Browser type and version
Pages or screens you view
How you got to our services and any links you click on to leave our services
When you update your information, communicate with us, or order new services
Metadata about your use and your contacts’ use of our services (including clicks and opens) and any e-mails you send from our mobile application
Your interactions with any videos we offer
Issues you encounter requiring our support or assistance
Any device or other method of communication you use to interact with the services
We store this data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.
Your telephone conversations with us (which we may monitor or record) (you will be informed of either)
5D: Social Media
Information from third party social networking sites, including information that social networking sites provide to us if you use your credentials at such social networking sites to log into some of our services (such as your name and e-mail address to pre-populate our sign-up form). The information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site. You can control and find out more about these privacy settings at the applicable social networking site.
5E: Other Sources
Information you provide to us at in-person events or to our partners;
Information you provide to us in surveys;
Information that is publicly available; and
Information you consent to us receiving from third parties.
Part 06. How We Use Your Information
We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:
To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our services;
To offer and improve our services;
To provide you with requested information or technical support;
To facilitate your movement through our Web sites and mobile application or your use of our services;
To do a better job of advertising and marketing our services (our use of your information to do this is performed with your consent where required by applicable law);
To advertise and market third party products and services (such advertisement is only performed with your permission where your consent is required by applicable law)
To diagnose problems with our servers or our services;
In connection with our security and compliance programs;
To administer our Web site and mobile application;
To communicate with you;
To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law);
To assist us in offering you a personalized experience or otherwise tailor our services to you; and
We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, e-mail open rates by geographic region, campaign best practices or the number of users that have been exposed to, or clicked on, our Web sites or evaluated or purchased our products and services.
Payment information that you provide to us, including credit card data, will only be used to facilitate payment for our services.
We also may use recorded telephone conversations for quality control purposes, to train our employees and for our own protection.
Part 07. Sharing of Information
As further described below, we will only share certain personal information with:
Third party service providers and vendors;
In connection with a sale, merger, acquisition or corporate reorganization;
Authorized users within your organization; and
For legal reasons.
Part 08. Sharing with Partners
When we share personal information with certain third-party partners, including marketing and advertising partners, that information includes your name, e-mail address and other information enabling partners to:
Assist you in using our products and services,
Contact you with offers, services or products that may be of interest to you, and
Provide you with their products or services.
If you are located in a jurisdiction where such sharing requires your permission, we will only do so with your consent. Please note that if you access our services through a tool that hides your location, such as through a virtual private network, you may not receive our request for permission because we were not able to identify you as being located in a jurisdiction where your permission is required.
Further, our partners are prohibited from using your contact information for any purpose beyond those set forth above without your consent. We will not provide our partners with your credit card information.
Part 09. Sharing With Third Party Service Providers and Vendors
Occasionally, we may enter into contracts with carefully selected third parties so that they can assist us in servicing you or to assist us in our own marketing and advertising activities. Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared. We also may share non-personal information with certain third parties, including the media, industry observers, marketing and advertising partners, vendors, customers, potential customers or partners. For example, we disclose mobile search trends, e-mail open rates by geographic region, campaign best practices or the number of users that have been exposed to, or clicked on, our Web sites or mobile application screens or evaluated or purchased our services.
The Plantmatch mobile application makes use of Chargebee application programming interfaces (APIs) in the provision of its services, thereby users of the Plantmatch mobile application may review Chargebee’s Terms of Service (https://www.chargebee.com/company/terms/).
The Plantmatch mobile application makes use of Mailgun application programming interfaces (APIs) in the provision of its services, thereby users of the Plantmatch mobile application may review Mailgun’s Terms of Service (https://www.mailgun.com/terms).
The Plantmatch mobile application makes use of D&B Direct application programming interfaces (APIs) in the provision of its services, thereby business users of the Plantmatch mobile application may review D&B Direct Terms of Service (https://developer.dnb.com/terms-of-use).
The Plantmatch mobile application makes use of Mailchimp in the provision of its services, thereby business users of the Plantmatch mobile application may review Mailchimp Terms of Service (https://mailchimp.com/legal/).
Part 10. Corporate Reorganizations
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar sale transaction, your information will be transferred as part of that transaction. We will notify you by e-mail and/or a prominent notice on our website of any such transfer and any choices you may have regarding your information.
Part 11. Legal Process
If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:
Violating our terms and conditions of use;
Causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties; or
Violating federal, state, local, or other applicable law.
This disclosure can include transferring your information to the U.S. and countries outside the European Economic Area. To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.
Part 18. Security
The transmission of information via the internet, e-mail, text message or our in-application messaging function may not be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the services or over e-mail, text message or our in-application messaging function, any transmission is at your own risk.
When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Transport Layer Security (TLS) protocol.
Part 19. Tracking Technologies, Online Advertising and Cookies
Part 20. Choice/Opt-out of Marketing Communications from Us
You always have the opportunity to opt out of our marketing communications or change your preferences by following a link in the footer of all non-transactional e-mail messages from us or by e-mailing us at contactus@Plantmatch.co. Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account(s) for Plantmatch services are provided to you upon the condition that you receive these communications from us. You must cancel your account(s) for Plantmatch services, as applicable, if you do not wish to receive any transactional or service communications. You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above.
Part 21. Information From Third Parties
Part 22. Unauthorized Accounts
If an account or profile was created without your knowledge or authorization, please contact us by e-mail at contactus@Plantmatch.co to request removal of the account or profile.
Part 23. Retention of Personal Information
We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the later of (i) the date on which you terminate your use of the Services or (ii) unless we are otherwise required by law or regulation to retain your personal information for longer.
Part 24. Legal Basis for Processing Your Information
Depending on what information we collect from you and how we collect it, we rely on various grounds for processing your information under the GDPR, including the following reasons:
In order to administer our contractual relationship, including setting up your requested Services, payments, renewals and processes;
Because it is in our legitimate interest to run a successful and efficient business and provide you with the Services and other useful content;
In order to fulfill any legal obligations we may have to collect this information from you; and/or
Because you have provided your consent for us to do so.
Part 25. Your Rights
Where the European Union’s General Data Protection Regulation 2016/679, or GDPR, applies, in certain circumstances and subject to data processing agreements, you have rights in relation to the personal information we hold about you. We set out below an outline of those rights and how to exercise those rights. Please note that we will require you to verify your identity before responding to any requests to exercise your rights by providing details only known to the account holder. To exercise any of your rights, please e-mail us at contactus@Plantmatch.co. Please note that for each of the rights below we may have valid legal reasons to refuse your request, in such instances we will let you know if that is the case.
You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.
You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.
You may request that we erase the personal information we hold about you in the following circumstances:
Where you believe it is no longer necessary for us to hold the personal information;
We are processing it on the basis of your consent and you wish to withdraw your consent;
We are processing your data on the basis of our legitimate interest and you object to such processing;
You no longer wish us to use your data to send you marketing; or
You believe we are unlawfully processing your data.
Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.
25E: Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:
You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or
You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.
You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.
You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.
Part 26. Withdrawal of Consent
Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by e-mailing us at contactus@Plantmatch.co.
Part 27. Third Party Links and Information Collection and Use by Our Users
Some of our services provide links to other websites. Because we do not control the information policies or practices of these third party sites, you should review their privacy policies to learn about how they collect and use personal information.
If you take advantage of certain of our social media features, such as the “Share This” button in our mobile application, the applicable social networking sites may collect your IP address and may set a cookie to enable it to function properly.
Part 28. Use by Minors
Our services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.
Part 29. Data Transfer
In order for us to provide the services to you, your personal information will be transferred to, and stored at/processed in the United States. Your personal data may also be processed by staff operating outside the European Economic Area (EEA), who work for one of our third-party service providers.
For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework. For more information about the EU-US Privacy Shield Framework, please visit the U.S. Department of Commerce Privacy Shield website at https://www.privacyshield.gov/.
Part 30. Complaints
In the event that you wish to make a complaint about how we process your personal information, please e-mail us at contactus@Plantmatch.co and we will try to deal with your request.
Part 31. Notification of Changes
© 2019, Plantmatch, LLC, 1001 North Broadway, Suite A3, TTD-001, Everett, WA 98201, U.S.A.